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Digital Communications Officer – Freedom House
Location: Washington, DC, New York, NY, or Remote | Job Type: Regular Full-Time (Exempt)
Work Type: Hybrid or Remote | Requisition Number: 1481
About Freedom House
Freedom House is a non-partisan, non-profit organization founded over 80 years ago on the belief that freedom thrives in democratic societies. The organization works to protect and expand political and civil rights globally by addressing threats to freedom, empowering local advocates, and advancing democratic governance. Through rigorous research and global partnerships, Freedom House champions human rights and fosters democratic resilience worldwide.
Position Overview
Freedom House seeks a Digital Communications Officer to support and enhance its digital communications strategy. This role will drive content development and management for the organization’s website and email platforms, support the launch of key research and advocacy campaigns, and collaborate across departments to ensure consistent and compelling public engagement.
Reporting to the Public Relations Director, the Officer will play a key role in planning, execution, and performance tracking across multiple digital channels. This position is union-eligible under the organization’s collective bargaining agreement.
Key Responsibilities
Website Management
- Maintain and update website content including reports, blogs, events, and news in accordance with editorial calendars.
- Serve as liaison with external web development vendors for backend updates and projects.
- Track and report website analytics weekly using Google Analytics to inform content strategy.
- Manage the organization’s media library, coordinating visual asset selection and licensing.
Email Marketing
- Develop and distribute email campaigns and newsletters via Pardot aligned with organizational goals and campaigns.
- Monitor email performance, adjusting content and strategies to improve engagement and deliverability.
- Maintain clean and accurate contact lists, segmenting audiences for targeted outreach.
- Support rapid-response emails, event invites, press releases, and advocacy messaging.
Cross-Platform Support
- Coordinate content rollouts for major publications, integrating web, social, and design elements.
- Contribute to broader communications and marketing initiatives, offering surge capacity during peak times.
- Serve as a backup for media relations and social media content drafting when needed.
Qualifications
Education
- Bachelor’s degree in communications, journalism, marketing, or related field required.
- Background in international relations or public policy is strongly preferred.
Experience
- Minimum of 5 years of communications experience, preferably in the nonprofit, public policy, or agency sectors.
- Demonstrated experience with website content management and SEO best practices.
- At least 3 years of work in democracy, human rights, or civil society sectors is highly desirable.
Technical Skills
- Proficiency in WordPress, Drupal, or similar CMS platforms.
- Strong writing, editing, and proofreading skills in English.
- Experience using analytics tools, CRM systems (e.g., Pardot), and email marketing platforms.
- Familiarity with Canva, Adobe Creative Cloud, and Microsoft Office Suite.
- Skills in basic graphic design, photo editing, or video editing are a plus.
Key Attributes
- Strong project management and time management abilities with attention to detail.
- High tolerance for ambiguity and ability to adapt to changing priorities.
- Commitment to Freedom House’s core values: Belonging, Collaboration, Excellence, Integrity, and Respect.
- Upholds confidentiality, professionalism, and a strong work ethic.
- Demonstrated ability to work collaboratively across teams and with external partners.
Compensation & Benefits
- Salary Range: $73,000 – $90,000 annually (commensurate with experience).
- Comprehensive benefits including:
- Medical, dental, and vision plans effective from the first day of employment
- 403(b) retirement plan with up to 10% employer match
- Generous paid time off: 17–25 vacation days based on tenure, 10 sick days, 14 holidays
- Paid caregiver, bereavement, and jury duty leave
- Hybrid and flexible work culture with wellness initiatives and “no meeting Fridays”
- Mental health support via KonTerra Group
Working Conditions
- Flexible working environment: office-based or fully remote.
- Occasional extended hours may be required during urgent campaigns or report launches.
- Reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act.
Application Process
Applicants must submit an online application including a resume and cover letter detailing their qualifications and interest in the position. Freedom House requires that all applicants possess legal authorization to work in the United States; no visa sponsorship will be provided.
APPLY HERE
Equal Opportunity Statement
Freedom House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic.
